Terms & Conditions

These terms apply to all services provided by Lazaro London unless different terms are expressly agreed in writing.

Each project may also be governed by a proposal, quotation, invoice, statement of work or other written agreement.

Where a project-specific agreement conflicts with these general terms, the project-specific agreement will take priority in relation to that project.

Unless stated otherwise, proposals and quotations are valid for 30 days from the date they are issued.

A proposal is based on the information and requirements available at the time it is prepared.

We may revise a proposal if:

• The project requirements change
• Additional work is requested
• Important information was unavailable or inaccurate
• The project is delayed for a significant period
• Third-party costs change

A project will not be considered confirmed until the required deposit or initial payment has been received and both parties have agreed to proceed.

The scope, deliverables, estimated timeline, fees and payment schedule for each project will be set out in the relevant proposal or written agreement.

Any work not included in the agreed scope will be treated as additional work.

Additional work may require:

• A revised quotation
• An additional invoice
• An updated delivery schedule
• A separate written agreement

We will not be required to perform additional work until its scope, cost and timing have been agreed.

You agree to provide the information, content, materials, access, approvals and feedback reasonably required to complete the project.

You are responsible for ensuring that:

• Information you provide is accurate and complete
• You have permission to use all supplied text, images, logos, fonts, videos and other materials
• Supplied materials do not infringe another person’s rights
• Feedback and approvals are provided within a reasonable timeframe
• Login details and account access are supplied securely
• A single authorised contact is available to make project decisions where appropriate

Delays in providing information, content, access, feedback or approval may affect the project schedule.

We will not be responsible for delays caused by missing information, delayed feedback or matters outside our reasonable control.

Any delivery date or project timeline is an estimate unless expressly agreed as a fixed deadline in writing.

Timelines may change because of:

• Delayed client feedback or content
• Changes to the project scope
• Additional revision requests
• Third-party platform issues
• Illness, emergencies or events outside our reasonable control

Where a client-caused delay continues for more than 30 days, we may reschedule the project according to our current availability.

The applicable fees and payment schedule will be stated in the proposal, invoice or written agreement.

Unless otherwise agreed:

• Deposits and initial payments are non-refundable once work has begun
• Invoices must be paid by the due date shown
• Final files, website transfers or publication may be withheld until outstanding amounts have been paid
• Work may be paused where an invoice becomes overdue
• Third-party expenses may require payment in advance

You must raise any genuine invoice dispute promptly and provide reasonable details of the issue.

For qualifying business-to-business debts, we reserve the right to claim statutory interest and reasonable debt-recovery costs where permitted by law.

You may request cancellation in writing.

If a project is cancelled, you must pay for:

• Work completed up to the cancellation date
• Time already reserved or committed
• Approved third-party expenses
• Any non-cancellable costs incurred on your behalf

Payments already made will not automatically be refundable.

Where the value of completed work exceeds the amount already paid, we may issue a final invoice for the difference.

If you stop responding for 30 consecutive days, we may treat the project as paused.

If you stop responding for 60 consecutive days, we may close the project and invoice for work completed and costs incurred.

Restarting a paused or closed project will depend on our availability and may involve an additional fee.

The number of revision rounds included in a project will be stated in the relevant proposal.

A revision means a reasonable amendment to work already presented. It does not include:

• A new design direction
• A substantial change to the approved brief
• New pages, features or deliverables
• Replacing previously approved work
• Reworking content supplied late
• Changes requested after final approval

Additional revisions may be charged separately and may extend the project timeline.

Feedback should be clear, consolidated and supplied by the authorised decision-maker.

You are responsible for reviewing work before approving it.

Approval may be given through email, project-management software, a signed document or another agreed written method.

Once a stage has been approved, significant changes to that stage may be treated as additional work.

Before a website is launched or transferred, you should check:

• Text and spelling
• Contact information
• Links and buttons
• Images and media
• Forms and notifications
• Legal information
• Prices and service information
• Mobile and desktop presentation

We will correct errors caused by our failure to follow the approved specification. Changes to approved content or requirements may be chargeable.

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Unless expressly included in the project scope, you are responsible for providing and approving your website content.

You are also responsible for determining which legal notices, policies, disclosures, licences and regulatory requirements apply to your business.

Any template privacy policy, cookie notice, terms, accessibility statement or other legal wording supplied by us is provided as general website content and not as legal advice.

You should obtain professional legal advice where necessary.

Projects may involve third-party products or services, including:

• Webflow
• Squarespace
• Domain registrars
• Hosting providers
• Analytics platforms
• Email services
• Payment processors
• Fonts, plugins and integrations
• Stock photography or media
• Scheduling and customer-management systems

Third-party services are governed by their own terms, privacy policies, availability and pricing.

We are not responsible for:

• Third-party outages or service changes
• Accounts suspended by a third-party provider
• Pricing changes introduced by third parties
• Features removed or changed by third parties
• Security incidents originating from systems outside our control
• A client’s failure to renew hosting, domains, subscriptions or licences

Unless otherwise agreed, you are responsible for maintaining your third-party accounts and paying recurring charges.

Where SEO services are provided, we will use reasonable professional methods intended to improve website visibility and performance.

However, we cannot guarantee:

• A specific search position
• A particular level of traffic
• A specific number of enquiries or sales
• Continued rankings following search-engine updates
• Indexing of every page
• Results within a particular timeframe

Search performance may be affected by competition, website history, market conditions, search-engine changes, client activity and other factors outside our control.

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You retain ownership of materials that you provide to us.

Until all project fees have been paid, Lazaro London retains ownership of work created for the project.

After full payment, you will receive the rights to the final, approved deliverables created specifically for you, subject to the following exclusions.

We retain ownership of:

• Unused concepts and drafts
• Working files unless their delivery is expressly included
• Reusable systems, methods and processes
• Templates, frameworks and components developed independently of the project
• General knowledge, skills and techniques
• Pre-existing Lazaro London assets